Shipping policy

PROCESSING AND DISPATCH

Your order is prepared and shipped within 1–2 business days after your order and payment details are confirmed. Orders are not shipped or delivered on weekends or on public holidays in Türkiye.
Pre-orders are prepared and shipped within 7–10 business days.

DELIVERY TIMES

Delivery times are counted from the day your order is confirmed by FHATT. We do our best to meet these times, but delays may occur due to unforeseen circumstances. If a significant delay is expected, we will let you know by email or phone.

Europe and United Kingdom: 4–5 business days
United States and Canada: 5–6 business days
Asia and Middle East: 7–8 business days
Oceania: 8–9 business days

We currently ship to Australia, Austria, Belgium, Canada, Czechia, Denmark, Finland, France, Germany, Hong Kong SAR, Ireland, Italy, Japan, Malaysia, the Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, the United Arab Emirates, the United Kingdom and the United States. If your country is not listed, please contact us at info@fhatt.co.

CUSTOMS AND TAXES

For orders shipped to the United States, the United Kingdom and the European Union, we cover all taxes and customs duties. For orders shipped to other countries, additional taxes, customs duties or import fees may apply under local regulations. These charges are the buyer's responsibility and are paid to the relevant authorities on delivery. We recommend checking with your local customs office before ordering.

DAMAGED OR LOST PARCELS

If your parcel arrives damaged, please ask the courier to record a damage report on delivery and email us at info@fhatt.co with photos on the same day. We will work with you to resolve any lost or damaged shipment.